Warranty

A PROMISE YOU CAN COUNT ON

The Thomas James Homes Warranty

Treating our homeowners like family represents a level of empathy, transparency, and honesty that leaves transaction in the dust in favor of relationship. To deliver on this promise, we offer Thomas James Homes and Trademark by Thomas James Homes homeowners an industry-leading warranty program notable for its scope and fairness. We stand behind our people, product, and process and proudly offer:

• 10-year warranty against structural and soils related issues
• 10-year warranty against unintended water damage
• 4-year warranty against system failures
• 1-year warranty against fit and finish components

To access your warranty, home plan, specs and maintenance checklist, sign in to your homeowner portal.

HOMEOWNER PORTAL

Warranty Helpline
If you have a concern about a particular construction issue, please call this number anytime, day or night.
(855) 750-2665
Neighborhood Relations Line
We always want to be a good neighbor.  Please call this number if we can help in any way.
(877) 840-9040
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